Terms and Conditions
Effective Date: April 15, 2026
Last Updated: August 31, 2026
These Terms and Conditions (“Terms”) govern access to and use of the website, online resources, scheduling links, forms, communications, and other digital services made available by ClearLane Behavioral Health, LLC(“ClearLane Behavioral Health,” “ClearLane,” “we,” “our,” or “us”).
Please review these Terms carefully before using this website.
By accessing or using this website, submitting information through the website, or using website-based services, you acknowledge that you have read and understand these Terms and agree to be bound by them to the extent permitted by applicable law.
If you do not agree with these Terms, please do not use this website.
These Terms govern general website and online-service use. They do not replace any Notice of Privacy Practices, informed consent, telehealth consent, financial agreement, controlled-medication agreement, substance use disorder consent, patient-services agreement, or other document applicable to an established patient relationship.
1. ABOUT CLEARLANE BEHAVIORAL HEALTH
ClearLane Behavioral Health is a healthcare practice providing behavioral health, psychiatric, medication-management, psychotherapy, substance-use-related, and other healthcare services when clinically appropriate and legally permitted.
Services may be provided through telehealth or other approved methods depending on the service, clinician, patient location, applicable law, insurance requirements, clinical circumstances, and professional judgment.
The availability of a service listed on this website does not mean that the service is appropriate or available for every person or in every jurisdiction.
2. WEBSITE INFORMATION IS FOR GENERAL INFORMATION ONLY
Information presented on this website is provided for general informational and educational purposes.
Website content is not intended to:
Diagnose a medical, psychiatric, psychological, or substance use disorder
Establish an individualized treatment plan
Recommend a particular medication or dosage for an individual
Replace evaluation by a qualified healthcare professional
Replace ongoing medical or psychiatric care
Replace emergency or urgent care
Establish that a particular treatment is appropriate for you
Guarantee a particular clinical outcome
Health information varies significantly from person to person. Information appearing on this website should not be interpreted as individualized medical, psychiatric, psychological, nursing, or other professional advice.
You should consult an appropriately licensed healthcare professional regarding your individual healthcare needs.
3. NO PROVIDER-PATIENT RELATIONSHIP THROUGH WEBSITE USE
Merely:
Visiting this website
Reading website content
Sending an email
Sending a text message
Leaving a voicemail
Completing a contact form
Requesting information
Requesting or scheduling an appointment
Following ClearLane on social media
Communicating through a general website feature
does not, by itself, establish a provider-patient relationship.
A provider-patient relationship is established only after applicable registration, consent, clinical, administrative, identity-verification, and other requirements have been satisfied and an authorized ClearLane clinician has accepted responsibility for providing care.
Submitting an appointment request or completing intake documents does not guarantee acceptance as a patient.
4. MEDICAL AND MENTAL HEALTH EMERGENCIES
ClearLane Behavioral Health is not an emergency service.
This website, email, text messaging, voicemail, patient portals, social media, scheduling systems, and other routine communication methods must not be used for emergencies.
These communication channels may not be continuously monitored, and ClearLane does not guarantee an immediate response.
If you are experiencing a medical emergency, call 911 or go to the nearest emergency department.
If you are experiencing a mental health crisis, suicidal thoughts, or suicide-related emergency, call or text 988 to reach the Suicide & Crisis Lifeline.
If you believe you or another person is in immediate danger, call 911.
Nothing submitted through the website should be considered an emergency notification to ClearLane.
5. TELEHEALTH SERVICES
ClearLane may provide services through telehealth when clinically appropriate and legally permitted.
Telehealth may involve real-time audio-video communication, audio-only communication when permitted, secure messaging, electronic transmission of health information, or other technologies allowed by law and appropriate for the service being provided.
Telehealth carries benefits and limitations. These may include:
Limitations in conducting a physical examination
Technology failure or loss of connection
Delays caused by equipment or internet problems
Privacy risks related to electronic communication
Limitations in responding to emergencies remotely
The potential need for in-person examination, testing, or referral
Patients receiving telehealth services will be provided any separate telehealth consent required by law or practice policy.
Acceptance of these website Terms does not substitute for clinical informed consent to telehealth.
6. PATIENT LOCATION DURING TELEHEALTH
Healthcare professionals generally must be licensed, registered, or otherwise legally authorized to provide healthcare in the jurisdiction where the patient is physically located at the time of care.
Patients may be required to verify their physical location at the beginning of every telehealth encounter.
You agree to provide accurate information concerning your physical location.
ClearLane may decline, reschedule, discontinue, or refer an encounter if the clinician is not legally authorized to provide services where you are physically located.
Traveling to another state or jurisdiction may temporarily affect ClearLane’s ability to provide your care or prescribe medication.
7. TELEHEALTH SAFETY
Patients participating in telehealth should make reasonable efforts to participate from a private, safe, and appropriate location.
A clinician may determine that a telehealth encounter cannot safely or appropriately continue if circumstances interfere with clinical care.
This may include situations in which a patient is:
Operating a motor vehicle
Participating from an unsafe environment
Unable to maintain sufficient privacy for the encounter
Unable to adequately communicate
Experiencing an emergency requiring a higher level of care
Located in a jurisdiction where the clinician cannot legally provide services
The clinician may recommend emergency, urgent, in-person, or higher-level care when appropriate.
8. PATIENT IDENTITY VERIFICATION
ClearLane may require verification of patient identity before providing services.
Identity verification may include confirmation of:
Legal name
Date of birth
Address
Current physical location
Telephone number
Email address
Government-issued identification
Insurance information
Pharmacy information
Other identifying information reasonably necessary for care or legal compliance
Additional identification requirements may apply when controlled medications are considered.
ClearLane may decline to provide certain services if identity cannot reasonably be verified.
9. ACCURACY OF INFORMATION PROVIDED BY PATIENTS
Safe healthcare depends upon accurate information.
You agree to provide accurate, current, and complete information regarding matters reasonably necessary for your care, which may include:
Identity
Contact information
Physical location
Medical history
Psychiatric history
Substance use history
Current and previous medications
Allergies
Pharmacy information
Other healthcare professionals
Laboratory results
Pregnancy status when clinically relevant
Insurance information
Prior controlled-substance treatment
Other information requested for clinical purposes
Knowingly providing false, incomplete, fraudulent, or misleading information may prevent ClearLane from safely or legally providing services and may result in modification or discontinuation of services consistent with applicable professional and legal requirements.
10. CLINICAL DECISION-MAKING
Healthcare decisions are made according to the treating clinician’s professional judgment.
Scheduling an appointment does not entitle a patient to:
A particular diagnosis
A particular medication
A controlled medication
A medication dose requested by the patient
A particular laboratory test
A particular treatment
A particular disability or employment determination
A particular letter, certification, accommodation, or form
A particular referral
A particular treatment outcome
ClearLane clinicians may recommend additional records, testing, consultation, monitoring, in-person examination, psychotherapy, higher-level care, emergency evaluation, or other services before making or continuing a treatment decision.
11. PRESCRIPTION MEDICATIONS
An evaluation by ClearLane does not guarantee that medication will be prescribed.
Medication decisions are based on factors that may include:
Diagnosis
Symptoms
Clinical history
Medical history
Medication history
Potential risks and benefits
Drug interactions
Laboratory information
Prescription-monitoring information
Clinical guidelines
Applicable laws and regulations
The clinician’s professional judgment
ClearLane may decline to initiate, continue, increase, decrease, replace, or renew a medication when the clinician determines that doing so is not clinically appropriate or legally permitted.
Previous prescribing by another healthcare professional does not obligate ClearLane to continue the same medication or dosage.
12. CONTROLLED MEDICATIONS
Controlled medications are subject to additional federal and state laws, regulations, prescribing standards, monitoring requirements, pharmacy restrictions, and ClearLane policies.
Depending on the circumstances, ClearLane may require:
Government-issued identification
Review of prescription drug monitoring program information
Review of prior treatment records
Pharmacy records
Medication history verification
Urine or other toxicology testing
Laboratory testing
Vital signs
Medication counts
More frequent appointments
Treatment agreements
Coordination with other clinicians
In-person evaluation
Additional clinical documentation
Controlled medications are never guaranteed.
A patient’s history of receiving a controlled medication does not establish an entitlement to continued prescribing.
Requests for early refills, replacement prescriptions, medication changes, lost or stolen medication, pharmacy transfers, or similar requests will be evaluated according to applicable law, clinical judgment, pharmacy requirements, and ClearLane policies.
ClearLane may decline a controlled-substance prescription when prescribing would be clinically inappropriate, inconsistent with practice standards, inconsistent with treatment agreements, or prohibited by applicable law.
13. TELEHEALTH PRESCRIBING OF CONTROLLED MEDICATIONS
Federal and state requirements governing telemedicine prescribing of controlled substances may change.
ClearLane will follow the federal and state laws, regulations, emergency authorities, DEA requirements, professional standards, and prescribing limitations in effect when care is provided.
The availability of controlled-substance prescribing through telehealth at one point in time does not guarantee that it will remain legally available in the future.
ClearLane may require an in-person examination or other additional requirements when necessary because of changes in law, regulation, clinical circumstances, professional standards, or practice policy.
14. SUBSTANCE USE DISORDER AND MOUD SERVICES
ClearLane may provide assessment or treatment related to substance use disorders, including medication treatment for opioid use disorder, when clinically appropriate and legally permitted.
Such treatment may be subject to additional:
Clinical assessment requirements
Monitoring
Toxicology testing
Prescription monitoring
Treatment agreements
Federal confidentiality protections
Federal controlled-substance requirements
State requirements
Pharmacy requirements
Coordination-of-care requirements
Participation in treatment does not guarantee the prescription or continuation of any particular medication.
Patients requiring detoxification, residential treatment, inpatient treatment, emergency intervention, or another level of care beyond ClearLane’s capabilities may be referred to an appropriate treatment setting.
15. 42 CFR PART 2 AND SENSITIVE SUBSTANCE USE RECORDS
Certain substance use disorder records may be protected by federal confidentiality requirements under 42 CFR Part 2, in addition to HIPAA and applicable state law.
When those protections apply, ClearLane will use and disclose such information in accordance with applicable law.
ClearLane’s Notice of Privacy Practices provides additional information regarding privacy rights and protections applicable to health information and certain substance use disorder records.
Nothing in these Terms waives or limits rights provided by HIPAA, 42 CFR Part 2, or other applicable privacy law.
16. PHARMACIES AND PRESCRIPTION FULFILLMENT
ClearLane cannot guarantee that a pharmacy will dispense a prescription.
Pharmacies and pharmacists exercise independent professional and legal responsibilities and may decline or delay dispensing.
Factors outside ClearLane’s control may include:
Pharmacy inventory
Medication shortages
Pharmacy policies
Pharmacist professional judgment
Insurance formularies
Prior authorization requirements
Quantity limits
Refill limitations
Controlled-substance restrictions
Manufacturer or distributor limitations
State or federal requirements
Issuance of a prescription by a ClearLane clinician does not guarantee pharmacy fulfillment or insurance coverage.
17. LABORATORY, DIAGNOSTIC, AND OUTSIDE SERVICES
ClearLane may recommend or order laboratory testing, diagnostic testing, consultation, pharmacy services, or other outside healthcare services.
These services may be provided by independent organizations.
ClearLane does not control the pricing, scheduling, insurance participation, billing practices, operating procedures, or availability of independent laboratories, pharmacies, imaging facilities, specialists, or other outside entities.
Patients may receive separate charges from those entities.
18. APPOINTMENT REQUESTS AND SCHEDULING
Appointments may be scheduled through ClearLane or through third-party scheduling systems.
Availability displayed online is subject to change.
An appointment request is not necessarily confirmed until confirmation is provided through the applicable scheduling or practice system.
ClearLane may reasonably modify, reschedule, or cancel appointments because of clinician availability, licensing issues, emergencies, technical problems, administrative requirements, patient-location issues, insurance requirements, or other circumstances.
19. LATE ARRIVALS
Late arrival may reduce the amount of time available for an appointment or may require rescheduling.
Whether an appointment can proceed after a late arrival will depend on available time, clinical circumstances, applicable billing requirements, and practice policy.
Applicable financial consequences are governed by ClearLane’s current financial and cancellation policies.
20. CANCELLATIONS AND NO-SHOWS
ClearLane maintains cancellation and no-show policies intended to protect appointment availability and practice operations.
Patients are responsible for reviewing the financial and scheduling policies provided during booking, registration, or intake.
Fees may apply to late cancellations and missed appointments as permitted by the applicable agreement and law.
Current cancellation requirements and fees may change and will be disclosed through applicable scheduling or financial-policy materials.
The specific financial agreement applicable to the patient’s appointment controls over a general website description where appropriate.
21. FEES AND PAYMENT
Patients are responsible for fees assigned to them under applicable self-pay, insurance, financial, or other patient agreements.
ClearLane may require a valid payment method as part of scheduling or registration.
Payment policies, authorization to charge a payment method, cancellation fees, no-show fees, copayments, coinsurance, deductibles, and other financial responsibilities may be addressed in separate financial-consent documents.
ClearLane may update its fees prospectively.
Any required notice of fee changes will be provided as required by applicable law or agreement.
22. INSURANCE
ClearLane may participate with certain commercial, governmental, Medicare, workers’ compensation, or other health benefit programs.
Insurance participation and network status can change.
A statement that ClearLane accepts or participates with an insurance plan does not guarantee that:
Your particular plan is accepted
Your clinician is in network
Your service is covered
Your insurance company will authorize treatment
A claim will be paid
A medication will be covered
You will have no out-of-pocket responsibility
Insurance eligibility verification is not a guarantee of payment.
Final coverage decisions are made by the applicable payer.
Patients remain responsible for applicable deductibles, copayments, coinsurance, noncovered services, or other patient responsibility as permitted by law and applicable agreements.
23. PRIOR AUTHORIZATIONS
Certain medications or services may require prior authorization from an insurer.
ClearLane may assist with prior authorization when appropriate, but cannot guarantee approval.
Insurers determine authorization requirements and make final approval or denial decisions.
Prior authorization requirements may delay treatment or medication access.
24. SELF-PAY AND UNINSURED PATIENTS
Patients who do not have health insurance or who choose not to use insurance may have rights under the federal No Surprises Act and related regulations.
When required by law, ClearLane will provide eligible uninsured or self-pay patients with a Good Faith Estimate of reasonably expected charges.
A Good Faith Estimate is an estimate and may change when the actual services reasonably required differ from what was anticipated.
Federal law may permit an eligible patient to use the patient-provider dispute-resolution process when billed charges are substantially higher than the Good Faith Estimate, including when the difference meets the threshold established by federal law.
Nothing in these Terms waives rights provided under the No Surprises Act.
25. REFUNDS
Refund eligibility is determined under applicable law, payer rules, the services provided, and ClearLane’s financial policies.
Payment for a service does not guarantee a particular diagnosis, medication, clinical decision, treatment outcome, letter, form, or other requested result.
Disagreement with a clinician’s professional decision does not automatically create an entitlement to a refund.
Nothing in this provision limits refund rights that may exist under applicable law.
26. COMMUNICATIONS WITH CLEARLANE
ClearLane may communicate through methods including:
Telephone
Voicemail
Text message
Email
Secure patient portal
Electronic health record messaging
Scheduling platforms
Telehealth platforms
Routine electronic communication is not intended for emergencies.
ClearLane does not guarantee that routine messages will be reviewed immediately.
Patients should use the communication method identified by the practice for medication requests, clinical concerns, scheduling, or other purposes.
27. ELECTRONIC COMMUNICATION RISKS
Although ClearLane uses safeguards appropriate to its obligations, electronic communications carry inherent privacy and cybersecurity risks.
Ordinary email, text messaging, personal devices, shared computers, public Wi-Fi, unlocked phones, and compromised accounts may expose information to unauthorized persons.
Patients are responsible for taking reasonable steps to protect their own devices, passwords, email accounts, telephone accounts, and portal credentials.
No internet-based system can be guaranteed to be completely secure.
28. COMMUNICATIONS MAY BECOME PART OF THE MEDICAL RECORD
Communications concerning healthcare, symptoms, medication, treatment, scheduling, billing, or other clinically or administratively relevant matters may become part of the patient’s medical or business record when appropriate.
Patients should therefore communicate accurately and avoid sending information through channels they do not consider sufficiently private.
29. TEXT MESSAGES AND EMAIL NOTIFICATIONS
ClearLane may send service-related communications regarding matters such as:
Appointments
Scheduling
Registration
Forms
Billing
Insurance
Prescriptions
Patient portal activity
Administrative matters
Healthcare coordination
Message and data rates imposed by a patient’s telecommunications provider may apply.
Where separate consent is legally required for promotional, automated, or marketing communications, such consent will be addressed separately.
Consent to receive marketing communications is not a condition of receiving healthcare unless permitted by law.
30. PATIENT PORTALS AND ACCOUNT SECURITY
If provided access to a patient portal, scheduling account, or other secure service, you are responsible for maintaining the confidentiality of your login information.
You should:
Use a strong password
Avoid sharing credentials
Log out of shared devices
Protect devices against unauthorized access
Notify the applicable platform or ClearLane if you suspect unauthorized access
ClearLane is not responsible for unauthorized access resulting solely from a user’s voluntary disclosure of credentials or failure to reasonably secure a personal device, except to the extent otherwise required by law.
31. PRIVACY AND HIPAA
ClearLane is committed to protecting patient health information in accordance with applicable law.
ClearLane’s Notice of Privacy Practices explains how protected health information may be used and disclosed and describes applicable patient rights.
The Notice of Privacy Practices is separate from these Terms and controls with respect to matters governed by HIPAA and applicable health-information privacy law.
Nothing in these Terms:
Waives a patient’s HIPAA rights
Reduces ClearLane’s obligations under HIPAA
Reduces rights under 42 CFR Part 2
Authorizes disclosure otherwise prohibited by law
32. WEBSITE DATA AND PRIVACY
Information collected through ordinary website use may differ from protected health information collected in connection with healthcare.
Where applicable, information about cookies, analytics, website technology, online forms, or similar data practices may be addressed in ClearLane’s website privacy disclosures or cookie notices.
Patients and prospective patients should avoid placing highly sensitive medical information into general website fields unless the field is specifically intended for that purpose.
33. ONLINE TRACKING TECHNOLOGIES
Websites may use technologies such as cookies or similar tools for functions including security, functionality, performance, accessibility, or analytics.
ClearLane will use or configure such technologies consistent with applicable legal requirements and its privacy practices.
Nothing in these Terms authorizes disclosure of protected health information to advertising, analytics, or other third parties in a manner prohibited by HIPAA or other applicable law.
34. THIRD-PARTY PLATFORMS
ClearLane may use third-party vendors or services for activities including:
Scheduling
Telehealth
Electronic health records
Patient portals
Insurance verification
Claims processing
Electronic prescribing
Laboratory services
Payment processing
Communications
Forms
Authentication
Healthcare administration
Some third-party platforms may require you to accept their own terms and privacy policies.
ClearLane does not control every aspect of an independently operated service.
Where a third party acts as a business associate or otherwise handles protected health information on ClearLane’s behalf, appropriate legal requirements concerning protected health information apply.
35. EXTERNAL LINKS
This website may contain links to third-party websites, pharmacies, insurers, government resources, professional organizations, scheduling systems, educational materials, or other external resources.
External links are provided for convenience or informational purposes.
A link does not necessarily mean that ClearLane endorses or guarantees the:
Content
Privacy practices
Security
Accessibility
Accuracy
Products
Services
of the external organization.
Use of an external site is subject to that site’s own terms and policies.
36. SOCIAL MEDIA
ClearLane may maintain public social-media accounts.
Social media is not an appropriate channel for private clinical communication.
Do not use public comments, posts, direct messages, reviews, or social-media content for emergencies or confidential healthcare discussions.
Information posted publicly may be visible to other people and may not be protected in the same way as information submitted through a healthcare platform.
Following, liking, commenting on, sharing, or otherwise interacting with ClearLane on social media does not establish a provider-patient relationship.
ClearLane’s inability to respond publicly to a review or social-media statement should not be interpreted as agreement with the statement. Healthcare privacy obligations may prevent the practice from publicly acknowledging whether an individual is or was a patient.
37. TESTIMONIALS AND REVIEWS
If patient reviews, testimonials, or experiences appear on this website or another ClearLane-controlled platform, they reflect the experience of the individual involved.
Individual experiences vary.
Testimonials are not guarantees, representations, or predictions of the results another patient will experience.
38. AUTOMATED OR ARTIFICIAL-INTELLIGENCE FEATURES
If ClearLane makes an automated, chatbot, artificial-intelligence, screening, or similar digital feature available through its website, such technology is intended only for the purpose identified when presented.
Unless expressly stated otherwise, automated website tools:
Are not substitutes for clinical evaluation
Do not provide emergency care
Do not independently establish diagnoses
Do not establish a provider-patient relationship
Should not be relied upon for urgent medical decisions
Clinical decisions remain the responsibility of appropriately licensed healthcare professionals.
39. MINORS
Healthcare involving minors is subject to federal and state laws concerning parental authority, guardianship, consent, confidentiality, and circumstances in which a minor may independently consent to healthcare.
A parent, guardian, or authorized representative scheduling or communicating on behalf of a minor represents that they have authority to do so to the extent required by law.
Nothing in these Terms eliminates any privacy or consent right that applicable law provides directly to a minor.
40. PERSONAL REPRESENTATIVES
A legally authorized personal representative may exercise certain rights or participate in care when permitted by applicable law.
ClearLane may require documentation establishing legal authority before releasing health information, allowing portal access, making treatment decisions through a representative, or otherwise recognizing that person’s authority.
41. RECORDING CLINICAL ENCOUNTERS
ClearLane does not authorize patients or other participants to audio-record, video-record, photograph, screen-record, livestream, reproduce, or distribute a clinical encounter unless express permission has been obtained and all applicable consent and recording laws have been satisfied.
Recording laws vary by jurisdiction.
Nothing in these Terms authorizes recording where consent is required by law.
ClearLane may itself record an encounter only when lawful, clinically or operationally appropriate, and after obtaining any consent required by law.
42. PROFESSIONAL BOUNDARIES AND CONDUCT
ClearLane strives to maintain a professional and respectful healthcare environment.
Threatening, abusive, discriminatory, fraudulent, dangerous, sexually inappropriate, harassing, or intentionally disruptive conduct toward clinicians, staff, patients, vendors, or others may result in reasonable protective measures.
For established patients, any limitation or termination of a clinical relationship will be handled consistently with applicable professional obligations, patient-safety considerations, continuity-of-care requirements, and law.
Nothing in this section authorizes patient abandonment.
43. CLINICAL SCOPE AND HIGHER LEVEL OF CARE
ClearLane is not appropriate for every healthcare need.
A clinician may determine that a patient’s condition requires:
Emergency care
Inpatient hospitalization
Residential treatment
Medical detoxification
Intensive treatment
In-person examination
Specialty evaluation
Primary care evaluation
Neurological evaluation
Emergency psychiatric assessment
Other services outside ClearLane’s scope
When appropriate, the patient may be advised to seek another level or type of care.
44. CONTINUITY OF CARE
ClearLane does not guarantee indefinite continuation of treatment.
A clinical relationship may change because of:
Patient relocation
Licensure restrictions
Insurance changes
Clinician availability
Clinical appropriateness
Need for a higher level of care
Practice closure or service changes
Failure to satisfy necessary clinical requirements
Other lawful reasons
Established patient relationships will be managed in accordance with applicable professional and legal continuity-of-care requirements.
45. SERVICE AREAS AND LICENSURE
ClearLane may provide care only where its clinicians are appropriately licensed, registered, credentialed, or otherwise legally authorized to practice.
Licensure, insurance participation, prescribing authority, and service availability may vary by clinician and jurisdiction.
The website may be accessed from locations where ClearLane does not provide services.
Website accessibility does not mean ClearLane is authorized to treat a person in every location.
46. WEBSITE AVAILABILITY
ClearLane makes reasonable efforts to maintain its website and digital services but does not guarantee uninterrupted availability.
Temporary interruption may result from:
Maintenance
Internet outages
Cybersecurity issues
Vendor outages
Software errors
Server issues
Upgrades
Natural disasters
Government action
Events outside ClearLane’s reasonable control
Patients must not rely on the website as their sole method for obtaining urgent medical assistance.
47. WEBSITE CONTENT ACCURACY
ClearLane makes reasonable efforts to maintain accurate information, but healthcare information, laws, regulations, payer participation, clinical services, clinician availability, fees, and policies may change.
ClearLane does not guarantee that every item of general website information is continuously current, exhaustive, or free from error.
ClearLane may correct or update website content without advance notice.
48. NO GUARANTEE OF HEALTHCARE OUTCOMES
Medicine and behavioral healthcare involve uncertainty.
ClearLane does not guarantee:
Cure
Symptom elimination
Medication effectiveness
Medication tolerance
Diagnostic outcome
Insurance approval
Disability determination
Treatment duration
Recovery outcome
Employment or academic accommodation
Pharmacy dispensing
Any specific healthcare result
Clinical outcomes depend on numerous factors, many of which are outside ClearLane’s control.
49. ACCESSIBILITY
ClearLane seeks to make its website reasonably accessible to individuals with disabilities.
Accessibility information and methods for reporting an accessibility problem are available in ClearLane’s Accessibility Statement.
If you experience difficulty accessing website information, you may contact ClearLane for assistance.
50. INTELLECTUAL PROPERTY
Unless otherwise indicated, original content on this website, including:
Text
Graphics
Logos
Branding
Layout
Design elements
Educational materials
Images owned by ClearLane
Downloadable materials
Other original content
is owned by or licensed to ClearLane Behavioral Health and may be protected by copyright, trademark, and other intellectual-property laws.
Website materials may be viewed and used for personal, noncommercial informational purposes.
Unless permitted by law or authorized by ClearLane, users may not copy, reproduce, republish, distribute, sell, modify, scrape, commercially exploit, falsely represent, or create unauthorized derivative works from proprietary ClearLane content.
51. CLEARLANE NAME AND BRANDING
The ClearLane Behavioral Health name, ClearLane branding, logos, trademarks, service marks, and related identifiers may not be used in a manner that falsely suggests:
Affiliation
Sponsorship
Approval
Employment
Partnership
Endorsement
without authorization.
52. PROHIBITED WEBSITE USE
Users may not knowingly use this website to:
Violate applicable law
Attempt unauthorized access
Circumvent security systems
Interfere with website operation
Introduce viruses or malicious code
Commit fraud
Impersonate another person
Obtain another person’s confidential information without authorization
Submit materially false information
Harass or threaten another person
Scrape protected content through unauthorized automated means
Attack or disrupt website infrastructure
Conduct unlawful commercial activity
Misuse healthcare or scheduling resources
ClearLane may take reasonable action to protect its systems, staff, patients, and services from misuse.
53. CYBERSECURITY
ClearLane takes reasonable measures required by applicable law to protect information and technology used in its operations.
However, no website, electronic transmission, database, telecommunications network, or online system can be guaranteed to be completely immune from unauthorized access, malware, cyberattack, human error, or other security incidents.
ClearLane will comply with applicable breach-notification and security obligations when legally required.
54. WEBSITE DISCLAIMER OF WARRANTIES
To the fullest extent permitted by law, general website content and functionality are provided on an “as is” and “as available” basis.
ClearLane does not warrant that general website functionality will always:
Be uninterrupted
Be error-free
Be free from malicious third-party interference
Operate on every device or browser
Meet every user’s particular expectations
This section relates to website functionality and general content.
It does not eliminate, reduce, or disclaim the professional standard of care owed by a clinician to an established patient.
55. LIMITATION OF LIABILITY FOR GENERAL WEBSITE USE
To the extent permitted by applicable law, ClearLane is not responsible for indirect, incidental, special, exemplary, punitive, or consequential damages arising solely from ordinary use of, inability to access, or reliance on general non-individualized website content.
This limitation does not apply where liability cannot legally be excluded or limited.
Nothing in these Terms is intended to:
Waive a patient’s legal rights
Waive rights under HIPAA or 42 CFR Part 2
Waive rights under applicable consumer-protection law
Eliminate the professional standard of care
Immunize professional negligence where liability cannot legally be waived
Limit statutory rights that cannot legally be waived
Limit remedies that applicable law requires to remain available
56. INDEMNIFICATION FOR UNLAWFUL WEBSITE MISUSE
To the extent permitted by law, a user who intentionally engages in unlawful, fraudulent, malicious, or unauthorized use of this website may be responsible for losses, liabilities, costs, or claims reasonably resulting from that misconduct.
This provision applies to misuse of the website and is not intended to require a patient to indemnify ClearLane for ClearLane’s own professional negligence or other liability that cannot legally be shifted to the patient.
57. GOVERNING LAW
ClearLane Behavioral Health, LLC is organized under the laws of the State of Florida.
For disputes arising solely from general website use, these Terms will generally be interpreted under applicable federal law and the laws of the State of Florida, except where another jurisdiction’s law is legally required to apply.
Healthcare services remain subject to the laws, regulations, licensing requirements, privacy requirements, professional standards, and patient protections applicable to the jurisdiction governing the particular healthcare service.
Nothing in this section overrides a mandatory legal right or jurisdictional requirement.
58. NO MANDATORY WAIVER OF HEALTHCARE RIGHTS
Nothing in these website Terms requires a patient to waive a substantive healthcare, privacy, malpractice, consumer-protection, or other statutory right that cannot legally be waived.
These website Terms are not intended to function as a medical malpractice release.
59. ELECTRONIC ACCEPTANCE AND SIGNATURES
Where permitted by law, electronic acceptance, checkbox acknowledgment, or electronic signature may have the same legal effect as acceptance or signature on paper.
However, accepting these website Terms does not automatically constitute acceptance of a separate clinical consent or patient agreement unless that document is separately presented and accepted in accordance with applicable requirements.
60. RELATIONSHIP TO OTHER AGREEMENTS
Patients may receive separate policies and agreements regarding matters including:
Consent to treatment
Telehealth informed consent
Notice of Privacy Practices
Financial responsibility
Cancellation and no-show policies
Controlled-medication treatment
Substance use disorder treatment
Electronic communications
Insurance billing
Patient responsibilities
Privacy
Clinical services
Those documents remain in effect according to their terms.
If a specific patient agreement addresses a matter differently from these general website Terms, the more specific agreement generally controls that particular matter to the extent permitted by law.
61. CHANGES TO SERVICES
ClearLane may add, modify, suspend, or discontinue website features or clinical service offerings.
Changes in a service listing do not modify an established patient’s treatment plan without appropriate clinical consideration.
Availability of healthcare services remains subject to clinical appropriateness, clinician availability, licensure, insurance requirements, and applicable law.
62. CHANGES TO THESE TERMS
ClearLane may revise these Terms as its services, website, laws, regulations, or business operations change.
The most current version will be posted on this website with the applicable updated date.
Changes generally apply prospectively to website use after publication to the extent permitted by law.
Changes to patient treatment agreements, privacy notices, or informed-consent documents will be handled separately when required.
63. SEVERABILITY
If any provision of these Terms is determined by a court or other authority with jurisdiction to be invalid, unlawful, or unenforceable, that provision will be limited or modified to the minimum extent necessary to make it enforceable when legally permissible.
The remaining provisions will continue in effect.
64. NO WAIVER
ClearLane’s failure to enforce a provision of these Terms on one occasion does not waive its right to enforce the same or another provision later.
65. ASSIGNMENT
Users may not transfer rights or obligations under these Terms to another person in connection with misuse of the website.
ClearLane may transfer or assign website-related rights or obligations in connection with a lawful restructuring, merger, acquisition, change in ownership, or transfer of business operations, subject to applicable healthcare privacy and other laws.
66. HEADINGS
Section headings are provided for organization and readability and do not independently alter the meaning of these Terms.
67. ENTIRE AGREEMENT REGARDING GENERAL WEBSITE USE
These Terms, together with other website policies expressly incorporated or referenced herein, constitute the general agreement concerning use of this website.
They do not replace or supersede separate patient-specific agreements, clinical consents, privacy notices, financial agreements, or other healthcare documents except where expressly stated.
68. QUESTIONS
Questions concerning these Terms and Conditions may be directed to:
ClearLane Behavioral Health, LLC
Email: info@clearlanebehavioralhealth.com
Phone: (813) 444-2276
Website: clearlanebehavioralhealth.com
For questions concerning your privacy rights or protected health information, please review the Notice of Privacy Practices.
For accessibility assistance or to report an accessibility concern, please review the Accessibility Statement.
IMPORTANT NOTICE
This website is not intended for emergencies.
For a medical emergency, call 911 or go to the nearest emergency department.
For a mental health or suicide-related crisis, call or text 988.
Last updated: August 31, 2026