Privacy Policy
Effective Date: April 15, 2026
Last Updated: September 2, 2026
ClearLane Behavioral Health, LLC (“ClearLane Behavioral Health,” “ClearLane,” “we,” “our,” or “us”) respects the privacy of individuals who visit our website, communicate with our practice, request information, schedule services, or otherwise interact with us.
This Privacy Policy explains how ClearLane may collect, use, disclose, maintain, and protect information obtained through our website, online services, communications, scheduling tools, and related digital interactions.
Because ClearLane is a healthcare provider, some information we receive may also constitute Protected Health Information (“PHI”) governed by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the Health Information Technology for Economic and Clinical Health Act (“HITECH”), applicable state healthcare privacy laws, and, when applicable, 42 CFR Part 2.
Our Notice of Privacy Practices separately explains how ClearLane may use and disclose PHI and describes patient rights regarding PHI.
If information is subject to HIPAA, 42 CFR Part 2, or another healthcare-specific privacy law, the requirements of those laws and our applicable Notice of Privacy Practices govern that information to the extent they provide greater or more specific protection.
Nothing in this Privacy Policy constitutes a HIPAA authorization or consent to a disclosure that would otherwise require specific authorization under applicable law.
1. SCOPE OF THIS PRIVACY POLICY
This Privacy Policy applies to information collected through:
clearlanebehavioralhealth.com
Website contact or inquiry forms
Website appointment or scheduling links
Electronic communications initiated through our website
Public-facing ClearLane digital services
Website cookies and similar technologies
Online interactions with ClearLane that are not governed exclusively by a separate privacy notice
This Privacy Policy may also describe certain information-processing practices associated with services linked from our website.
Third-party platforms may maintain their own privacy notices and terms.
2. RELATIONSHIP TO OUR NOTICE OF PRIVACY PRACTICES
This Privacy Policy and our Notice of Privacy Practices serve different purposes.
The Privacy Policy primarily explains how information associated with our website and general online interactions is handled.
The Notice of Privacy Practices explains how ClearLane uses and discloses PHI in connection with healthcare treatment, payment, healthcare operations, and other activities governed by HIPAA and applicable healthcare privacy law.
Information submitted through a website or digital service may become PHI depending upon the nature of the information, the circumstances under which it is collected, and applicable law.
When HIPAA applies, ClearLane will treat the information in accordance with HIPAA and our Notice of Privacy Practices.
3. INFORMATION WE MAY COLLECT
The information ClearLane collects depends upon how you interact with us.
We may collect the following categories of information.
Personal Identifiers and Contact Information
This may include:
Name
Email address
Telephone number
Mailing address
Date of birth
Other identifiers you voluntarily provide
Inquiry and Communication Information
If you contact us, we may collect:
The content of your inquiry
Information submitted through a website form
Email or text communications
Voicemail information
Customer-service communications
Information needed to respond to your request
You should avoid submitting highly sensitive clinical information through a general website contact form unless the form is specifically designated for that purpose.
Healthcare-Related Information
Depending on how you interact with ClearLane, you may voluntarily provide information concerning:
Symptoms
Diagnoses
Mental or behavioral health
Substance use
Medications
Treatment history
Healthcare needs
Requested services
Insurance
Pharmacy information
Other health-related matters
Healthcare-related information may constitute PHI or otherwise receive additional legal protection depending upon the circumstances.
Scheduling Information
If you request or schedule an appointment, we or a scheduling provider may collect information including:
Name
Contact information
Requested appointment date or time
Type of requested service
Patient status
Location or state
Insurance or payment information
Scheduling history
Appointment information may constitute PHI when applicable.
Insurance and Billing Information
When applicable, information may include:
Health plan information
Subscriber information
Member identification information
Billing information
Financial responsibility information
Claim-related information
Clinical insurance and billing information is generally handled under healthcare privacy requirements when applicable.
Payment Information
Payments may be processed through third-party payment processors or healthcare platforms.
Depending on the service used, the payment provider may collect:
Cardholder name
Billing address
Payment card information
Transaction information
ClearLane may receive transaction confirmations, payment status, limited payment information, or other information necessary to document payment.
We do not necessarily receive or store complete payment-card credentials when those credentials are processed directly by an independent payment processor.
Account and Portal Information
Where applicable, a third-party patient portal, electronic health record, scheduling service, or other platform may collect:
Username
Authentication information
Account information
Portal activity
Communications
Forms
Documents
Information maintained in clinical systems may be subject to HIPAA and other healthcare privacy requirements.
4. INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, certain information may be collected automatically by our website, hosting provider, security services, analytics services, or similar technologies.
Depending upon configuration, this may include:
Internet Protocol (“IP”) address
Browser type
Operating system
Device type
Device identifiers
Referring webpage
Pages viewed
Links selected
Date and time of access
Approximate geographic location derived from IP address
Website navigation activity
Session information
Cookie identifiers
Diagnostic and performance information
Security-related information
We do not intend ordinary public website technologies to collect clinical records, diagnoses, prescription details, patient-portal content, or other sensitive clinical information for advertising purposes.
5. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies and similar technologies to support website functionality.
Depending upon the technologies installed on the website, these may include:
Strictly Necessary Technologies
These help operate essential website functions, maintain security, prevent fraud, maintain sessions, or provide requested functionality.
Functional Technologies
These may remember preferences or improve website functionality.
Analytics and Performance Technologies
These may help us understand how visitors use the website, identify technical problems, measure traffic, and improve website performance.
Advertising or Measurement Technologies
ClearLane may advertise its services through third-party platforms.
If advertising or measurement technologies are used on public portions of the website, ClearLane intends to configure and use them in a manner consistent with applicable healthcare and privacy laws.
We do not authorize the use of PHI for targeted advertising in a manner prohibited by HIPAA.
We do not intend to transmit diagnoses, medication information, appointment details, intake responses, patient-portal content, or other PHI to advertising platforms except where specifically permitted by law and, when required, supported by a valid authorization.
6. HIPAA AND ONLINE TRACKING TECHNOLOGIES
Online tracking technologies can create special privacy issues for healthcare providers.
Information collected by a tracking technology may be subject to HIPAA when it constitutes PHI.
When a technology vendor creates, receives, maintains, or transmits PHI on ClearLane’s behalf and qualifies as a business associate, ClearLane will address applicable HIPAA requirements, including business-associate requirements where required.
A cookie banner, general website consent, or acceptance of this Privacy Policy does not constitute a HIPAA authorization for the disclosure of PHI when HIPAA requires a separate authorization.
7. HOW WE USE INFORMATION
ClearLane may use information for purposes including:
Operating and maintaining our website
Responding to inquiries
Providing requested information
Scheduling appointments
Determining service availability
Registering prospective or current patients
Providing healthcare
Coordinating care
Communicating with patients
Processing payments
Verifying insurance
Supporting billing and claims activities
Providing patient portals and digital services
Authenticating identity
Maintaining security
Detecting fraud or misuse
Troubleshooting website problems
Measuring website performance
Improving website usability
Improving services
Conducting quality and compliance activities
Maintaining business records
Satisfying legal and regulatory requirements
Exercising or defending legal rights
Responding to lawful requests
Communicating information about ClearLane services as permitted by law
When PHI is involved, its use remains subject to HIPAA and other applicable healthcare privacy requirements.
8. INFORMATION WE MAY DISCLOSE
ClearLane may disclose information when reasonably necessary and permitted by law to categories of recipients including the following.
Service Providers
We may work with providers that support:
Website hosting
Cybersecurity
Information technology
Scheduling
Telehealth
Electronic health records
Patient portals
Communications
Email
Text messaging
Payment processing
Electronic prescribing
Insurance verification
Claims processing
Document management
Cloud services
Analytics
Website maintenance
Professional services
Service providers are given access only as appropriate for the services they perform and subject to applicable contractual and legal requirements.
When a vendor is a HIPAA business associate, ClearLane will address applicable business-associate requirements.
Healthcare Professionals and Healthcare Organizations
When permitted by law and appropriate to healthcare services, information may be disclosed to healthcare professionals and organizations such as:
Treating clinicians
Pharmacies
Laboratories
Specialists
Primary care providers
Healthcare facilities
Other providers involved in care
Healthcare disclosures involving PHI are addressed more specifically in our Notice of Privacy Practices.
Health Plans and Other Payers
Information may be disclosed to insurers, health plans, claims administrators, workers’ compensation programs, government benefit programs, or other payers when permitted or required.
Legal and Regulatory Recipients
Information may be disclosed:
As required or permitted by law
In response to valid legal process
To governmental or regulatory authorities
To licensing or oversight authorities
To prevent or respond to fraud
To protect rights or safety
To comply with applicable reporting obligations
Additional restrictions may apply to mental health, substance use disorder, or other specially protected information.
Professional Advisers
Information may be provided as permitted by law to:
Attorneys
Accountants
Auditors
Compliance professionals
Consultants
Insurers
Access will be limited as appropriate to the relevant purpose.
At Your Direction
We may disclose information when you request, direct, consent to, or authorize the disclosure.
9. BUSINESS ASSOCIATES
When ClearLane uses a vendor to perform a function involving PHI on ClearLane’s behalf and the vendor qualifies as a business associate under HIPAA, ClearLane will require appropriate safeguards through a Business Associate Agreement when required by law.
A vendor’s status as a business associate depends upon the services performed and the information involved.
10. SALE OF INFORMATION
ClearLane does not sell PHI.
ClearLane does not intend to sell individually identifiable consumer health information.
ClearLane does not sell patient medical records.
Some state privacy laws define the terms “sale,” “sharing,” or similar concepts more broadly than an ordinary exchange of information for money.
If ClearLane engages in an activity that constitutes a sale or sharing under an applicable state privacy law, we will provide any notice, consent, authorization, or opt-out right required by that law.
Nothing in this Privacy Policy authorizes the sale of PHI in violation of HIPAA.
11. TARGETED AND BEHAVIORAL ADVERTISING
ClearLane may advertise its services to the general public.
We do not intend to use PHI, patient diagnoses, prescriptions, clinical records, substance use disorder information, patient-portal activity, or appointment details for cross-context behavioral advertising or targeted advertising in a manner prohibited by applicable law.
General advertising audiences may be based on nonclinical factors such as broad geography, general demographic characteristics, or nonpatient advertising data when legally permitted.
12. SUBSTANCE USE DISORDER INFORMATION
Certain substance use disorder records may receive heightened protection under 42 CFR Part 2.
When Part 2 applies, ClearLane will use and disclose Part 2 records only as permitted by applicable law.
This Privacy Policy does not reduce or waive confidentiality protections applicable to Part 2 records.
Additional information is available in our Notice of Privacy Practices.
13. MENTAL HEALTH INFORMATION
Mental and behavioral health information may be subject to HIPAA and additional state confidentiality protections.
ClearLane will apply the protections required by the laws governing the information involved.
14. TEXT MESSAGING AND MOBILE INFORMATION
If you provide a mobile telephone number, ClearLane may use it for communications you request or authorize and for healthcare, scheduling, administrative, or service-related communications as permitted by law.
Examples may include:
Appointment reminders
Scheduling communications
Registration reminders
Insurance-related communications
Billing communications
Patient-service communications
Other healthcare-related communications
Message and data rates may apply depending upon your telephone service provider.
Mobile telephone information and text-message opt-in consent will not be sold to third parties for their independent marketing or promotional purposes.
Text-message originator opt-in data and consent will not be shared with third parties for their independent marketing purposes.
Information may be provided to service providers that facilitate communications on ClearLane’s behalf when necessary to provide the requested messaging service and permitted by law.
You may opt out of nonessential text messages as provided in the applicable message or communication.
Opting out of one form of communication does not prevent ClearLane from communicating with you through another legally permitted method when necessary for your healthcare, payment, operations, safety, or legal compliance.
15. EMAIL COMMUNICATIONS
Email may not always be completely secure.
If you choose to communicate with ClearLane through ordinary email, you acknowledge that electronic communications can carry privacy and cybersecurity risks.
Where appropriate, ClearLane may direct patients to use a secure patient portal or other secure communication method.
We will not interpret your submission of ordinary email as consent to disclosures to unrelated third parties.
16. SOCIAL MEDIA
ClearLane may maintain social-media profiles.
Social-media platforms are operated by independent companies and may collect information according to their own privacy policies.
Do not submit confidential medical information through public comments, reviews, or other public social-media features.
Interaction with ClearLane on a social-media platform may allow the platform to collect information about the interaction.
ClearLane’s healthcare privacy obligations may prevent us from publicly acknowledging whether a person is or was a patient.
17. THIRD-PARTY WEBSITES AND PLATFORMS
Our website may contain links to independently operated websites and platforms.
Examples may include:
Scheduling services
Patient portals
Telehealth platforms
Insurance platforms
Payment processors
Social media
Pharmacies
Laboratories
Government resources
Educational resources
ClearLane does not control the privacy practices of an independent third party.
You should review the privacy policy of any external service you use.
Where a third party processes PHI on ClearLane’s behalf, applicable healthcare privacy requirements may apply regardless of the third party’s general public privacy policy.
18. INFORMATION SECURITY
ClearLane uses administrative, technical, and physical safeguards designed to protect information based upon its sensitivity and applicable legal requirements.
Safeguards may include, as appropriate:
Access restrictions
Authentication
Encryption
Secure communications technologies
Vendor-management processes
Security controls
Workforce privacy and security requirements
Monitoring
Data backup and recovery processes
Security policies and procedures
No website, information system, electronic transmission, or storage system can be guaranteed to be completely secure.
Accordingly, ClearLane cannot guarantee absolute security.
19. DATA BREACHES AND SECURITY INCIDENTS
If ClearLane discovers a breach or security incident involving information subject to a legally mandated notification requirement, ClearLane will provide notification in accordance with applicable federal and state law.
PHI breaches are governed by applicable HIPAA breach-notification requirements.
Other information may be governed by applicable state breach-notification statutes or other laws.
20. DATA RETENTION
ClearLane retains information for the period reasonably necessary to:
Provide requested services
Maintain business and clinical records
Meet professional record-retention obligations
Meet insurance or payer requirements
Satisfy tax, accounting, compliance, and legal obligations
Resolve disputes
Enforce agreements
Maintain security and fraud-prevention records
Clinical and medical records may be subject to specific federal, state, professional, contractual, and payer retention requirements.
Retention periods therefore vary depending upon the type of information and the jurisdiction involved.
When information is no longer required, ClearLane may securely delete, destroy, deidentify, or otherwise dispose of the information in accordance with applicable requirements.
Backup or archival copies may remain for a limited period where immediate deletion is not technically feasible or where retention is legally required.
21. DEIDENTIFIED AND AGGREGATED INFORMATION
Where permitted by law, ClearLane may create or use information that has been appropriately deidentified or aggregated.
Such information may be used for:
Quality improvement
Operational analysis
Website improvement
Statistical analysis
Business planning
Compliance
Other lawful purposes
Where law requires deidentified information to remain deidentified, ClearLane will not attempt to reidentify it except as legally permitted.
22. CHILDREN’S PRIVACY
ClearLane’s public website is not directed toward children under 13 for independent use.
We do not knowingly seek to collect personal information from children under 13 through general website functions without appropriate authorization.
Healthcare involving minors is governed by applicable laws regarding consent, parental or guardian authority, minors who may legally consent to particular healthcare services, and confidentiality.
Those laws may differ significantly by jurisdiction.
Nothing in this Privacy Policy limits a minor’s privacy rights established by applicable healthcare law.
23. PERSONAL REPRESENTATIVES
A legally authorized personal representative may exercise privacy rights on behalf of another person where permitted by law.
ClearLane may require reasonable documentation establishing the representative’s legal authority and may verify identity before processing a privacy request.
24. YOUR PRIVACY CHOICES
Depending upon your interaction with us and applicable law, you may have choices concerning:
Marketing communications
Certain cookies
Certain analytics
Targeted advertising
Sale or sharing of personal information
Consumer health data collection
Consumer health data sharing
Where a legally required consent or opt-out mechanism applies, ClearLane will provide that mechanism.
25. DO NOT TRACK AND PRIVACY-PREFERENCE SIGNALS
Some browsers provide a “Do Not Track” setting.
Because there is not a universally adopted technical standard governing all Do Not Track signals, our website may not respond to traditional Do Not Track browser signals.
Where applicable law requires ClearLane to recognize a legally valid browser-based opt-out or universal opt-out preference signal, ClearLane will take reasonable measures to honor that signal as required by law.
26. STATE PRIVACY RIGHTS
Depending on where you live and which laws apply, you may have rights regarding personal information ClearLane handles. These rights may include:
Accessing your personal information
Correcting inaccurate information
Requesting that information be deleted
Receiving a copy of your information
Learning what categories of information are collected and who receives them
Opting out of certain sales or targeted advertising
Withdrawing consent for certain uses of information
Appealing a decision to deny a privacy request
The availability of these rights depends on the applicable law, its exceptions, and the information involved. Some state privacy laws exempt certain healthcare organizations or information protected by HIPAA or other healthcare privacy laws.
ClearLane will evaluate requests under the laws that apply to the information and circumstances involved.
27. WASHINGTON PRIVACY INFORMATION
Washington law may provide additional protections for certain consumer health information. Protected health information governed by HIPAA and other qualifying healthcare information may be exempt from Washington’s My Health My Data Act and remain subject to applicable healthcare privacy requirements.
For questions about how ClearLane handles your information, or to submit a privacy-rights request, contact info@clearlanebehavioralhealth.com or call (813) 444-2276. ClearLane will evaluate requests under the laws applicable to the information involved.
28. PRIVACY REQUESTS
To exercise a privacy right that applies to you, contact:
ClearLane Behavioral Health, LLC
Privacy Officer
Email: info@clearlanebehavioralhealth.com
Phone: (813) 444-2276
Website: clearlanebehavioralhealth.com
Please clearly identify your request.
We may need to verify your identity before processing a request.
Verification measures will be proportionate to the sensitivity of the requested information and applicable legal requirements.
We will not require more information than reasonably necessary to authenticate the request.
Some records cannot legally be deleted or modified because ClearLane is required to maintain them.
29. AUTHORIZED AGENTS
Where applicable law permits an authorized agent to submit a privacy request on another person’s behalf, ClearLane may request information reasonably necessary to verify:
The identity of the person whose information is involved
The identity of the authorized agent
The agent’s authority to act
Healthcare records remain subject to separate rules governing personal representatives and healthcare authorizations.
30. NONDISCRIMINATION
ClearLane will not unlawfully discriminate against an individual for exercising a privacy right provided by applicable law.
Exercise of a privacy right will not affect the quality of healthcare provided except where particular information is reasonably necessary to provide a requested service and the law permits the limitation.
31. INTERNATIONAL USERS
ClearLane’s website is operated from the United States and is primarily intended for individuals seeking information about services available in jurisdictions where ClearLane is authorized to operate.
If you access the website from outside the United States, information may be processed in the United States.
The availability of this website outside the United States does not mean ClearLane offers healthcare in another country or jurisdiction.
32. BUSINESS TRANSFERS
If ClearLane undergoes a merger, acquisition, restructuring, sale of assets, or other lawful organizational transaction, certain information may be transferred as permitted by law.
Any transfer of PHI remains subject to HIPAA and other applicable healthcare confidentiality requirements.
The transaction itself does not eliminate applicable privacy obligations.
33. LEGAL PRESERVATION
ClearLane may preserve information longer than otherwise anticipated when reasonably necessary to:
Comply with law
Respond to litigation
Comply with a preservation obligation
Investigate fraud or misconduct
Protect patient safety
Respond to governmental or regulatory inquiries
Establish, exercise, or defend legal rights
34. CHANGES TO THIS PRIVACY POLICY
ClearLane may update this Privacy Policy when:
Our website changes
Our technology changes
Our information practices change
Our vendors change
Our services change
Applicable laws or regulations change
The updated policy will be posted on this website with a revised “Last Updated” date.
Where applicable law requires additional notice or consent before a materially different data practice begins, ClearLane will provide that notice or obtain consent as required.
35. CONTACT CLEARLANE
Questions, concerns, or requests concerning this Privacy Policy may be directed to:
ClearLane Behavioral Health, LLC
Privacy Officer
Email: info@clearlanebehavioralhealth.com
Phone: (813) 444-2276
Website: clearlanebehavioralhealth.com
For information concerning the use or disclosure of your protected health information, please review our Notice of Privacy Practices.
Last Updated: September 2, 2026